Returns
Wig return eligibility
Initiate your return within 5 calendar days of delivery for an online order or purchase for an in-store order. A wig
must be unworn, unwashed, and unaltered, retaining the original quality and integrity it had when sold. Lace
must be uncut. The hair must not be cut, colored, restyled, or otherwise changed. There must be no makeup,
product, adhesive residue, odors, or other evidence of wear. Include original packaging, accessories, and
included components. Cutting the lace or accepting customization makes the piece ineligible for a
change-of-mind return.
Approved change-of-mind wig returns incur a $250 restocking fee per wig, deducted from the refund, together
with applicable shipping costs. The same shipping charge will not be deducted twice. We inspect returned pieces
before approving a refund. We do not charge restocking or return-shipping fees for confirmed defects or errors
on our part.
Boutique and retail returns
Initiate returns for products, apparel, accessories, tools, and equipment within 14 calendar days of delivery or
in-store purchase. Items must be in original condition, unused or unworn, unaltered, and unwashed, with
original tags, labels, packaging, accessories, and intact hygiene seals where supplied. Products must be
unopened. Items clearly marked Final Sale are nonreturnable for change of mind. Ordinary shipping charges are
nonrefundable. A reduced price alone does not make an item final sale unless it was identified that way before
purchase.
How to request a return
Email orders@swordandcrownsalon.com with your order number or proof of purchase, item name, and reason
for return. Contact us within the applicable 5-day or 14-day window; that is the deadline to initiate the request,
not the time allowed for the parcel to reach us. Please obtain authorization and return instructions before
shipping. Send the approved return within 7 calendar days of authorization. Customers pay return shipping for
ordinary returns. Pack items securely and use a tracked shipping service. We will explain any reason a returned
item does not qualify before completing the decision.
Refunds and exchanges
We inspect returns and notify you of the outcome. Approved ordinary-return refunds are issued to the original
payment method within 7 business days of receipt and inspection, less applicable disclosed deductions. Your
bank or payment provider may take additional time to post the credit. This processing target does not extend a
shorter refund deadline required by law. Exchanges depend on availability and follow the same eligibility rules.
Return deductions will not exceed the amount paid for the returned item; we will explain the expected refund
before you incur return shipping.
Damaged, defective, missing, or incorrect orders
Please inspect your order promptly. If something arrives damaged, defective, incomplete, or incorrect, email
orders@swordandcrownsalon.com with the order number and photographs where helpful. Please notify us
within 48 hours when practical and keep the packaging for inspection. This request is not a deadline that
removes rights concerning defects discovered later. Do not wash, alter, or attempt to repair the item before
contacting us. We will investigate and arrange the appropriate replacement, repair, or refund. Confirmed errors
or defects are handled separately from ordinary returns, without the normal restocking fee or necessary
return-shipping cost to you. Final-sale labels do not remove applicable rights for defective or misdescribed goods.
